How To Safely Disconnect an External USB Drive from your Computer – Provides the steps necessary to safely remove an external drive from your computer
IMPORTANT – Teamwork Media does not warranty USB Thumb/Flash/Stick drives or Portable Hard Drives or the files contained on the drive/s if proper unplugging procedures are not followed and you lose or corrupt the drive. Always follow the proper removal instructions when unplugging from your computer & BACKUP ALL YOUR FILES ON THE DRIVE. You can always go on-line for further detailed instructions: “how to safely unplug a portable hard or flash drive from a computer”.
BACKUP YOUR FILES. Teamwork Media Lab will store a copy of your files for a MAXIMUM of 60 days from the date of invoicing. (longer if requested in writing by email). It is important to check all your files upon receiving your order. Always backup your files. No refunds or free redo’s after 60 days. No exceptions. NOTE: No files are created or backed up when converting “videotape or Laserdiscs” direct to DVD archival masters or CD & DVD copies. Please insure that you have made a copy of the DVD/CD master before discarding your videotape, Laserdisc or any original material.
Removing the drive from a Windows Computer: Disconnecting or “safe removal” of an external drive from your PC is handled by the Windows Safely Remove program. The following are the steps necessary to safely remove an external drive from your Windows computer.
Note: Failure to follow this procedure may result in data loss to an external drive.
IF YOU DO NOT KNOW HOW TO EJECT THE DRIVE AFTER FOLLOWING THE INSTRUCTIONS ON THIS DOCUMENT THEN, SHUT DOWN YOUR COMPUTER AND THEN REMOVE (PHYSICALLY UNPLUG) THE DRIVE.
1. In Windows this “UP ARROW” icon is usually in the bottom right of your computer screen beside the time and date. Simply click on the up arrow.
2. Click on the Safely Remove icon in your Windows System Tray. This will launch the Safely Remove program.
The Safely Remove window will display any/all detected USB and possible other devices connected to your Windows computer. If necessary, click/check the Display device components box to expand the view
3. Click on the device (e.g., external drive, USB drive – Usually it will show the brand name of the drive) you wish to remove, click; “eject device”.
4. A confirmation window will appear. Once again, select the device you wish to remove and click on the OK button.
5. A pop-up window displays notifying you that it is now safe to remove the device. You can now physically disconnect your external drive from your computer.
Note: At times while Safely Removing an external drive, Windows may show a warning that the external drive is busy and cannot be disconnected. If this occurs:
· Try again to Safely Remove the device, if this does not work…
· Shut down your computer and then disconnect the external drive.
Removing the drive from a Mac Computer : In Mac OS the drive appears as an icon on the desktop. Before unplugging the drive, it needs to be dismounted by dragging the drive to the Trash Can. Wait a few seconds after the drive has gone into the Trash Can; once the activity light has gone out, you can safely remove the drive. Once the drive is turned off, disconnect the interface cable. – AGAIN ALTERNATIVELY YOU CAN: SHUT DOWN YOUR COMPUTER AND THEN REMOVE (UNPLUG) THE DRIVE.
HARD DRIVE MANUFACTURERS WARRANTY: Please do not fill out the hard drive manufacturer’s warranty cards or remove any rebate-related materials (bar codes, box fragments, cords, etc.) until you are certain the hard drive is working properly. We cannot accept hard drives for return with completed warranty cards or without the original undamaged manufacturer’s packaging and accessories.