NEW LOCAL DELIVERY SERVICES CHANGES EFFECTIVE MAY 9, 2022
Due to the major increase in fuel transportation costs for our local delivery services from our facility we will be increasing our minimum charge on orders to qualify for free local deliveries. Effective Monday May 9th, the minimum charge for free return local deliveries now applies to all orders valued at $800.00 Canadian (CND) or more. For further details please contact us.
NEW SERVICE CHANGES AS OF MAR 11, 2022
UPDATED: Mar 11, 2022
No Vax Pass or mask required at our location.
All our lab & studio facilities are fully operational. To visit the lab and talk to a Technician, BY APPOINTMENT ONLY. We accept all shipments and continue to have the convenience of a drop-off & pick-up box for our local customers directly at our lab/studios 8 am to 5 pm Monday – Saturday. We continue to provide local delivery on most orders (minimum order applies).
Monday to Friday with regular hours of operation: 7am to 5pm Pacific time. We continue to be available by email 24/7.
NOTICE FOR LOCAL CUSTOMERS
Effective March 11, 2022 and under provincial and Canadian health guidelines we can now allow clients into our studio. (By appointment only), during our regular business hours.
STATEMENT FROM TEAMWORK MEDIA TELEVISION INCORPORATED REGARDING CORONAVIRUS (COVID-19) & HOW WE ARE RESPONDING
Teamwork Media Lab continues to monitor the situation very closely and will continue to take direction and guidance from our local and national health authorities.
We are continuing with our rigorous cleaning measures and equipped team members and technicians with robust hygiene measures, sanitization, sterilization equipment and safety products along with rotating crew, all our studios & lab facilities are fully operational for processing orders and meeting with clients in person to discuss their projects.
SHIPPING/RECEIVING: Our receiving and shipping department is fully operational and will continue with strict safety cleaning measures in place and all contents inside ALL packages that are returned from our lab are cleaned and sanitized before being shipped.
It is important to reiterate that Teamwork Media Lab will continue to monitor developments from Interior Health and the provincial and federal government and that all necessary precautions are in place for the safety of our staff and customers in order to continue to provide safe facilities, handling, packaging and shipping of our customers material.
SAFETY OF SHIPMENTS BY MAIL & COURIER
If you have concerns about the safety of the mail, we would like to assure you that the World Health Organization and our Canadian and USA government officials continues to state that mail and packages are safe to handle. Please know that your safety and the safety of our employees remains our top priority.
All incoming/outgoing mail from Teamwork Media Lab are being completely handled by robust hygiene measures, sanitization to insure safety when any package arrives or leaves our facilities.
GOVERNMENT OF CANADA PUBLIC HEALTH
Is it safe to receive a package from any area where COVID-19 has been reported? Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
Products shipped from outside of Canada: Coronaviruses generally do not survive on surfaces after being contaminated. The risk of spread from products shipped over a period of days or weeks at room temperature is very low.
There is no known risk of Coronaviruses entering or leaving Canada on parcels or packages.
DELIVERY SAFETY MEASURES ARE IN PLACE
Following the direction of the Public Health Agency of Canada, all our delivery companies and their agents continue to introduce new safety measures to help contain the spread of COVID-19. Until further notice, these safety measures include a change to how they deliver the door-to-door items that normally require a signature.
- To help minimize points of close contact in your communities, they will no longer be requesting signatures for any deliveries to the door. This will eliminate the need for scanners and stylus pens to be passed back and forth during the delivery process of these items.
- Instead, where possible, the delivery agents will apply their safe drop process. This means they will leave these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop, the delivery agent will leave a notice card indicating the post office or depot where you can pick up your items by showing proof of identity.
TMTV wishes for your and your loved ones’ safety and well-being during these difficult times.