TECHNICAL SUPPORT FOR VIDEO/FILM (MOVIE) & AUDIO SERVICES WE PROVIDE

We DO NOT provide technical support for any issues not related to our services or products WE PROVIDED.

NEED HELP TRACKING YOUR SHIPMENT TO OR FROM TMTV? Use the Universal Parcel Tracking AP/Website

We are available by phone and email during our regular business hours by phone or email (by email only, after hours when available) to provide support for our current and former customers requiring technical support for any services we provided. 

We emphasizes one-on-one personal service and customers can directly communicate with the technician handling their present or past project. 

At TMTV we want to make your experience with us is a joyful one. If you are experiencing ANY difficulty with your media or the files we provided you. Have your order or invoice number available for all warranty issues and then CONTACT US FOR SUPPORT.

WARRANTIES FOR PHYSICAL MEDIA ARE VALID FOR 60 DAYS FROM THE DATE OF YOU BEING INVOICED.  More info on Warranties, Guarantees and Liabilities 

The digital files we create are a current standard in the film/video professional industry and home use on personal MAC or WINDOWS PC computers, however, some files only work with particular computers &/or video/audio editing or playback software. We always do our best to provide the correct digital files to meet the customer’s requirements but there are limitations to providing specific file types for older computers and/or software. We are limited to the amount of support we can provide for any specific computer software, video player or editing program issue.

NEED A SIMPLE, FAST AND POWERFUL FREE VIDEO PLAYER THAT…

  • Plays everything – Files, Discs, Webcams, Devices and Streams.
  • Plays most codecs with no codec packs needed – MPEG-2, MPEG-4, H.264, MKV, WebM, WMV, MP3…
  • Runs on all platforms – Windows, Linux, Mac OS X, Unix, iOS, Android …
  • Completely Free – no spyware, no ads and no user tracking.

Most newer computers have a default video or audio player built into the computers software, however, sometimes the default player does not support ALL video or audio files. We have a simple solution…

THE BEST MEDIA PLAYER FOR ALL VIDEO/FILM FILES:

WHAT VIDEO PLAYER FOR A WINDOWS PC, MAC OR LINUX AS WELL AS ANDROID & IOS PHONES, TABLETS, APPLE TV AND MORE  WILL PLAY MOST VIDEO FILES? We highly recommend  VLC Media Player. It’s fast, open-source, free and you can use it on Windows, macOS, Linux, Android, and iOS. VLC also supports pretty much every file format out there and is a highly capable player. There is also Elmedia Universal Video Player which is also a highly rated player for MAC.

NEED A SIMPLE, FAST AND POWERFUL FREE VIDEO EDITOR

OPEN SOURCE VIDEO EDITOR

Needing to edit your film or video files… Use Openshot… it’s free. OpenShot Video Editor designed to be easy to use, quick to learn, and surprisingly powerful video editor. Download OpenShot Video Editor 3.1.1 – now with improved stability and quality-of-life improvements! Highly recommend OPENSHOT

HOW TO FORMAT A USB FLASH/THUMB DRIVE

Once formatting is complete, the USB flash drive will be all set to store documents, pictures, videos, and other files on the removable drive. exFAT is the ideal file system for USB flash drives. It doesn’t have the 4GB file size limit and it’s compatible with most Windows and Mac operating systems. Older operating systems might require an update to properly read and write to a USB drive with an exFAT file system (REMEMBER – FORMATTING A USB FLASH DRIVE DELETES ALL FILES ON THE USB DRIVE YOU ARE FORMATTING).  CLICK HERE FOR DETAILED INFORMATION

TECHNICAL SUPPORT FOR COMPUTERS & VIDEO EDITING PROGRAMS

Due to the many computer video editing or file playback programs, computer programs, software and hardware, Teamwork Media Televisions studio & lab does not provide technical support for any specific computer or video editing programs or video players. It is the customers responsibility to contact the original creator/distributor or computer store were you purchased your product for any technical support regarding your computer, tablet, mobile phone, smart TV, smart TV box or game consoles.

SMART TVS – Not so smart. With the release of Smart TVs we are finding they will only play specific to the manufacturer’s dedicated highly compressed video or audio files and there are major limitations to their design (they are not computers). Most Smart TVs do not have fast processors or RAM to play large video files directly from USB flash drives or Hard Drive media. If you only have a SMART TV to view video files please check your manual and read the specs & limitations of your TV to see if it accepts the video files we would be providing you for your project.

NOTE: Final Cut Pro (FCP) does not support numbered image sequences. It seems that the only editing software that we have found NOT to support Numbered Image Sequence is FCP. However, these sequences can be imported via Photoshop CS4 and above or via Quicktime Pro to create video files that will work in Final Cut Pro (FCP).

CONVERTING OUR ARCHIVAL MOTION PICTURE STILL IMAGE FILES FOR VIDEO PLAYBACK

QuickTime Pro supports every major file format for still video images, including JPEG, BMP, PNG and TIFF. It’s available online for a nominal fee. (Note: This information is only a suggestion and not a recommendation from TMTV).

Apple Quicktime support download: https://support.apple.com/downloads/quicktime

NOTE: QuickTime, Final Cut Pro, QuickTime Pro and any other Trademarks used in the Site are trademarks of their respective owners.

©Teamwork Media Television Incorporated (TMTV.net), or its affiliates; TMTV.ca, Teamworkmedia.net, FilmRecovery.net, KootenayDigitalMedia.com, DigitalVideoLab.ca, NelsonBCCanada.com, KootenayLiving.net, TMTVNews.com, NelsonDailyNews.ca, BCTVKootenays.com and all related logos are trademarks of TMTV.net, Inc. or its affiliates.