We are available by phone and email during our regular business hours to provide support for our current and former customers requiring technical support for any services we provided. We DO NOT provide technical support for any issues not related to services WE PROVIDED.

TECHNICAL SUPPORT FOR VIDEO/MOVIE FILES WE PROVIDED

ALL THE FILES WE PROVIDE ARE DOUBLE CHECKED BEFORE AND AFTER LOADING ONTO THE MEDIA USED FOR FILE STORAGE. IF YOU ARE HAVING DIFFICULTY WITH YOUR MEDIA OR THE FILES WE PROVIDED PLEASE CONTACT US FOR SUPPORT.

TECHNICAL SUPPORT FOR COMPUTERS & VIDEO EDITING PROGRAMS

DUE TO MANY COMPUTER VIDEO EDITING PROGRAMS, COMPUTER PROGRAMS, SOFTWARE AND HARDWARE, TEAMWORK MEDIA LAB DOES NOT PROVIDE TECHNICAL SUPPORT FOR ANY SPECIFIC COMPUTER VIDEO EDITING PROGRAMS OR COMPUTER PROGRAMS. IT IS THE CUSTOMERS RESPONSIBILITY TO CONTACT THE ORIGINAL CREATOR OF THE VIDEO EDITING PROGRAM OR COMPUTER STORE WERE YOU ORIGINALLY PURCHASED FOR ANY TECHNICAL SUPPORT REGARDING YOUR COMPUTER.

NOTE: Final Cut Pro (FCP) does not support numbered image sequences. It seems that the only editing software that we have found NOT to support Numbered Image Sequence is FCP. However, these sequences can be imported via Photoshop CS4 and above or via Quicktime Pro to create video files that will work in Final Cut Pro (FCP).

Apple Quicktime support download: https://support.apple.com/downloads/quicktime

QuickTime Pro supports every major file format for still video images, including JPEG, BMP, PNG and TIFF. It’s available online for a nominal fee. (Note: This information is only a suggestion and not a recommendation from TMTV).

NOTE: QuickTime, Final Cut Pro, QuickTime Pro and any other Trademarks used in the Site are trademarks of their respective owners.