Film Recovery & Scanning information for your estimate & condition report. It is important that you read and understand the following. 

We would like to thank you for contacting Teamwork Media Lab (TMTV). You can be assured that if you choose us for your film project we would provide you the absolute best customer service and quality physical Recovery and Restoration and transfer available today. We have been providing Recovery and Restoration service for both Canadian and United States of American customers since 1980. Because of our exclusive film Recovery techniques and specialized equipment we can Recover, Restore and scan more film than ANY OTHER COMPANY anywhere! If we can’t Recover and scan your film NO ONE CAN.

If any web links below do not connect to our website, please copy and paste into your web browser.

ABOUT TMTV: https://tmtv.net/about/ 

CUSTOMER COMMENTS: https://tmtv.net/customer_comments/

DETAILED INFORMATION ON OUR FILM RECOVERY SERVICE: http://www.filmrecovery.net

If you have other films that are in good condition and require transfer at the same time you would be submitting your film for Recovery, we may be able to provide a substantial or even further discounts on your entire order depending on your quantity. Please let us know if you have other films that are in “good” or better condition you might want transferred.

Films in extremely poor condition require our thorough hands on assessment of the film’s condition and stability to provide an accurate quote. When possible, it would be best to send the film to us for a complete hands-on, no obligation inspection and quote. We would be considered your last resort for physical film Recovery or Restoration. (please see “shipping and submitting your order” information below for instructions). DO NOT UNWIND OR REMOVE ANY PORTIONS OF THE FILM. Any film not tight or broken away from the reel can usually not be Recovered unless the film is completely pliable.

AFTER RECOVERY: MOTION PICTURE FILM & SINGLE FRAME FILM https://tmtv.net/film/motion-picture-film-scanning/

WHAT’S INCLUDED: Recover and scan (transfer) the film and output to “TWO” OF THE FOLLOWING VIDEO FILE FORMATS; (HD) files in .MOV 1080P (Just like a movie) & Archival NIS HD 1080P (Numbered Image Sequence) which are individual photo images of each frame of film in a JPEG image. Other options include individual TIFF image photos. You can also request a DVD or Blu Ray disc master for easy viewing. FURTHER DETAILS ON FILE FORMATS: https://tmtv.net/film/film-motion_picture_file_format_technical_information/

OUR SUPPLIED MEDIA PREFERRED OR YOU CAN SUPPLY YOUR OWN MEDIA IF IT MEETS OUR SPECIFICATIONS: Thumb/Flash USB drives/sticks are additional cost to the Recovery process. https://tmtv.net/products/

PROCESSING TIME: Processing time depends on the films overall condition and the amount of film to be recovered and or restored and how busy the lab is at the time you submit your order. Minimum processing time; 20 business days. (4 weeks).

COMPETITORS QUOTE & EXCLUSIVE OFFER: We will beat ANY competitors quote in North America & we have “MAKE AN OFFER” – See the details here: https://tmtv.net/competitors_quote/

PACKAGING & SHIPPING YOUR FILM ORDER:

SUBMITTING YOUR ORDER: https://tmtv.net/film/movie_film_recovery_restoration/#submitting-orders

SHIPPING YOUR ORDER:

IMPORTANT FOR CUSTOMERS SHIPPING FROM THE USA: https://www.tmtv.net/shipping/

RETURN SHIPPING BY OUR LAB: Free return shipping on your new media after Recovery & transfer if the value of your order is $1500.00 Canadian dollars or more on completion (not including the media or taxes, if applicable). Shipping charges apply when returning customers original film, cans or reels if applicable. Return shipping is provided by Canada Post/USPS Expedited or Xpress Post with tracking.

PAYMENT: ALL ORDERS FROM TMTV ARE TARIFF FREE… WE ARE PROVIDING A “REPAIR/DIGITIZING SERVICE” TO YOU AS A CUSTOMER. WE ARE NOT SELLING YOU “GOODS”. https://tmtv.net/payment/

QUALITY OF IMAGES AFTER RECOVERY: See “What can I expect after Recovery and transfer Summary”: https://tmtv.net/film/movie_film_recovery_restoration/#after-recovery

VERY IMPORTANT: THE PHYSICAL RECOVERY PROCESS & RETURNING CUSTOMERS ORIGINAL FILMS: IF ANY MAJOR CHEMICALS OR TREATMENTS WERE USED IN THE RECOVERY OF YOUR FILMS IT USUALLY CAN NOT BE RETURNED – This does depend on the condition & processes used in the Recovery of your film – https://tmtv.net/film/movie_film_recovery_restoration/#recovery-process . You can ask for your original boxes, cans, reels or documents to be returned with your order if the film itself can not be returned.

FILE/DATA & FILM STORAGE INCLUDED: We have a maximum 60 day file back up, meaning we keep a back up of your files on our scanner for 60 days. Due to the large file format sizes and depending on the overall size of your completed order would determine if your order can be uploaded and shared with you, using our file sharing program called Dropbox. All files are normally returned on the appropriate sized digital physical media (USB Flash/Thumb Drive or SSD Solid State Portable Hard Drive). Any files uploaded and shared to you through DropBox must be downloaded to your computer within 48 hours to make room for other clients orders. Special arrangements can be made to keep your files for a longer period on DropBox File Sharing Program by requesting a Download Time Extension.

The pricing on your estimate (to be emailed to you) is based on the customers information without physical inspection. Once the film arrives at our lab and after our physical inspection, if there is ANY additional cost or changes to your project we will contact you before processing begins.

OPTIONS AFTER RECOVERY: Once you receive the media and view the movies there is also several options for post work such as editing, enhancements, upconvert to 2K or 4K, create a finished product and either export new edited files or create DVD or Blu Ray DVD HD masters and copies with titles and packaging.

  • Post colour/exposure/sharpness enhancements.
  • Upconvert your HD files to 2K or 4K HD.
  • DVD or BLU RAY Archival Preservation Masters.
  • Copies of your DVD or BLU RAY masters (if masters created).
  • Copies of the MEDIA (thumb/flash drive or hard drive).
  • Any additional file formats other than what we are providing you for your project.

UPON COMPLETION OF SCANNING YOUR FILM WE WILL KNOW EXACTLY THE AMOUNT OF FOOTAGE SCANNED AND CHARGE ACCORDINGLY – We only charge for what film is scanned after the Recovery process unless minimum charges apply. Discounts are provided on quantity.

SUBMITTING YOUR FILMS & STORAGE: Any movie film left at our studio longer then 60 days after receipt may be discarded once scanned if not suitable for return. Films not scanned; you must let us know if you want those films returned, otherwise it is discarded after 60 days of receipt. Any film “on-hold” and having no contact with the client will also be discarded after 60 days of receipt.

VERY IMPORTANT – On the “estimate” provided by email you will be asked if you have read and understand all of the above and you will be asked to print and sign the estimate and include it with your films when packaged and shipped.  If you have ANY questions regarding the above information please contact us. 

This page updated January 1st, 2026