CUT AND PASTE IN TO A WORD DOCUMENT TO FORMAT AND PRINT (5 TO 6 PAGES) - FOR FILM RESTORATION & RECOVERY ORDER FORM CLICK HERE

STANDARD ORDER FORM: Name, Mailing and Courier address: TMTV Digital Video Lab. 5662A Longbeach Rd. Nelson BC Canada V1L6N9 PHONE: 1-(250) 229-2209 or 1-800-824-8688

IT IS ONLY NECESSARY TO PRINT, FILL OUT & SIGN THIS FORM IF YOU ARE SUBMITTING AN ORDER WITH AN ESTIMATED VALUE OF $200.00 OR MORE. OTHERWISE ON A SEPARATE PIECE OF PAPER, JUST PROVIDE YOUR NAME, ADDRESS, PHONE, & E-MAIL, WHAT YOU ARE SUBMITTING AND WHAT YOU WANT IT TRANSFERRED/CONVERTED TO.

INSPECTION WHEN YOUR MATERIAL ARRIVES AT TMTV: Once we receive your material we will provide you with an order number and we then contact you before processing. Estimates that have been provided by email before submitting your material to our lab are based on the customers information without a physical inspection. Upon arrival to TMTV our lab will provide a complete hands-on inspection and no obligation "quote" of your submitted material before processing. If there are ANY changes to the estimate we originally provided by email we will not proceed until we have your approval. NO HIDDEN CHARGES. All estimates, quotes and invoices are provided in Canadian Dollars.

PRINT, FILL OUT, SIGN & SEND WITH YOUR ORDER: (5 to 6 Pages) This form is used for basic submission information and to inform you of our limited liability, guarantees & warranties. To receive an estimate with all pricing & detailed information please e-mail us before filling in this form or sending your material.

ESTIMATE NUMBER (if provided):_________________ Have your used our services before? (yes_____)(No_____)

If you are a new customer, how did you hear about us?_________________________________

DATE:_________

Name:_________________________________________Address:________________________________

City_________________________Province/State________________Country_______________

Postal/Zip_________

Phone:__________________Alternate Phone:______________________

E-Mail:______________________________

MATERIAL SUBMITTING TO TMTV: put the amount (how many), if applicable, of material in each large box. If you have a large amount of material you are submitting, please number the tapes, films or other material in the order for transfer, but most important, for reference on the amount of material you are submitting. (Do not use sticky notes...they fall off). Package and ship however your choose. If you require help, please contact us before shipping.

VIDEO

VIDEO (VHS) (S-VHS) (VHS-C) (VIDEO 8/DIGITAL 8) (BETA) (3/4" VIDEO) (MINI-DV) (DVD)

(BETACAM) (LASERDISC) (OTHER; _________________________)

CONVERT VIDEO TO: (DVD) (MINI-DV) (AVI FILES) (PORTABLE HARD DRIVE) (USB FLASH DRIVE)  (BLU-RAY) - Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32).

If requesting DVD Masters & or DVD copies please provide title information to be printed onto the DVD disc. You can write this information on the original tape or provide a list on a separate sheet of paper.

AUDIO TAPE

AUDIO (CASSETTE TAPE) (CD) (RECORDS 33, 45, 78) (MINI AUDIO TAPE) (REEL TO REEL)

CONVERT AUDIO TO: (CD-R) (CASSETTE TAPE) (WAV FILES) (OTHER)

If requesting CD Masters & or CD copies please provide title information to be printed onto the CD disc. You can write this information on the original tape or provide a list on a separate sheet of paper.

PRINTS

PRINTS (3X5) (4X6) (5X7) (ASSORTED) CONVERT TO: (DVD) (CD) (DVD PHOTO SLIDE SHOW) (USB FLASH DRIVE)  Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32).

If requesting CD Masters & or CD copies please provide title information to be printed onto the CD disc. You can write this information on the original tape or provide a list on a separate sheet of paper.

SLIDES

SLIDES (35MM) (OTHER SIZE) CONVERT TO: (DVD) (CD) (DVD SLIDE SHOW) (USB FLASH DRIVE) Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32).

If requesting CD Masters & or CD copies please provide title information to be printed onto the CD disc. You can write this information on the original tape or provide a list on a separate sheet of paper.

MOTION PICTURE FILM - this is not for "Film Recovery" of damaged movie film. Please click here for the Film Recovery and Restoration Order Form

MOVIE FILM (8MM) (S-8MM) (16MM) (35MM) (ANY WITH SOUND?)

CONVERT FILM IN: STANDARD DEFINITION (SD) OR HIGH DEFINITION (HD)

CONVERT FILM TO: (DVD MASTER) (BLU-RAY DVD MASTER) (M-JPEG. MOV FILES) ( NIS FILES)  (AVI FILE FORMAT)  (OTHER)

FILM TRANSFER FILES PLACED ON: If you have selected "FILES" what do you want the files stored on?:(PORTABLE HARD DRIVE) (USB FLASH DRIVE) (SD CARD) Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32).

MOVIE FILM INSPECTION PROCESS All material will be inspected before processing. If there are ANY issues with your order that involve additional charges, we will inform the customer before proceeding. If during processing we come across any problems that were not detected during our inspection we will correct, fix, or repair but additional charges may apply. If these repairs involve major cost we will stop processing and inform the customer. Please provide any information in regards to the condition of your order. What do you feel the condition of your material is (if you know, circle one) Excellent - Good - Poor ? Do you feel any of the above require cleaning, splicing or any repairs? Yes/No?______If yes, please provide the film numbers requiring additional attention.____________________________________________________________________________________________________________________________________________________

MOVIE FILM TRANSFER & LIMITED LIABILITY Completely blank, black, white frames, extremely out of focus parts will be transferred unless otherwise specified, but can be removed in post (editing) if required or specified. Extremely over or under exposed film will also be transferred, it may have that one shot of Aunt Mary or Uncle Jim that you want. Film that is damaged and that can be repaired will also be transferred. Any film that you do not hold the copyright to will not be transferred (cartoons or commercial type films we deem have a copyright). FILM SPEEDS are determined by the original setting speeds of your film camera when originally shot. If you know the original speed we can set the original film speed in post once the film has been scanned. Many 8mm home movie cameras were able to shoot film at many different speeds which results in several different playback or viewing speeds. SOUND FILM; specifically Super 8 sound film can have poor sound quality. 16mm film professionally shot at 24 FPS should have good quality sound. If you do not know the original film speed, the output speed will be set at an appropriate viewable setting. No refunds will be issued for speed related issues on home movie film. Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32). No exceptions.

MOVIE FILM TRANSFER OPTIONS

MOVIE FILM CLEANING: Movie Film cleaning/lubrication//lubrication/preservation & splicing or repairs Basic repairs as well as cleaning and lubrication are included in our services. If you feel your films is in good condition but may require additional cleaning and or repairs please check the box. - This is not "Film Recovery or Restoration" click here if requiring Film Recovery of warped, shrunk damaged film

TITLE INFORMATION FOR THE MOVIE FILM DVD: If we are transferring your film to DVD please include your title information for the DVD master. Example: "SMITH FAMILY MOVIES" This information will be printed direct onto the DVD disc as well as placed as an "on-Screen" title at the beginning of your movie. Basic printing is included with your DVD MASTERS and copies. You can put the disc printing title information on a separate note or e-mail.

TITLE INFO:______________________________________________________________________________________________________________________________________________________________

NOTE: We are limited by the amount of space for the title, please keep the title information as basic as possible.

ADDITIONAL TITLES FOR MOVIE FILM DVD: If you require; "On Screen" titles at selected points & or end credits on the DVD please let us know. You can put the title information on a separate note or e-mail. There is an additional cost for titles at selected points or for end credits on the DVD.

COPIES/DUPLICATIONS IF REQUIRED FROM THE MASTERS

COPIES FROM MASTERS: (HOW MANY ) COPY TO:(DVD) (CD) (BLU RAY DVD) (USB FLASH DRIVE) (SD CARD) (PORTABLE HARD DRIVE) Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32).

SUBMITTING ORDERS TO THE LAB: Please provide information in regards to the quantity, sizes, length and what you want your material converted to. You can put this information or additional information on a separate note or e-mail. If we have provided an estimate by email, you do not have to provide this particular information. If any information has changed since the final estimate we provided, please let us know. If you choose to send your material to our lab for transfer/duplication/conversion please e-mail or phone us before sending. If the material needs to be in any specific order please number them CLEARLY in order of sequence, (if applicable) Example: 1, 2, 3, 4, 5. (do not use POST-IT Notes, they fall off). Even if you do not know the order, please number the films, video or audio tapes. If your material is being transferred or converted to DVD provide information for the title and menu for your DVD master. If your films or tapes are not numbered we can not be responsible for missed or non transferred films or tapes.

SHIPPING ORDERS TO THE LAB: When shipping use a reliable carrier and GET A TRACKING NUMBER. Even if you wish to send by regular post there is an option to receive a tracking number. Put your films or videos in plastic bags and then seal in a box, use bubble rap and pack your material tight, make sure to provide the ESTIMATE NUMBER if provided and the labs phone number and address and your phone number and address. Pack it well, you don't want your material to drop out of the parcel. TMTV is not responsible for damage to, said materials from any delivery companies.  Free return shipping may apply to your order and is shipped via Expedited Parcel Post or Xpress Post (Canada & USA) with a tracking number.

IMPORTANT NOTICE IF SHIPPING TO TMTV FROM THE USA: If shipping from the USA please put "FOR REPAIR" or "TEMPORARY IMPORT FOR REPAIR" on the shipping or customs forms. Declare no more than a "total" of $10.00 (TEN) U.S dollars. (not the unit price but the TOTAL price) If you declare a large value you may be required to pay Canada/USA customs duties. Since your material has only sentimental value it is hard to put an actual value amount on any personal material. PLEASE FIND & READ THE COMPLETE SHIPPING INFORMATION FOR USA CUSTOMERS ON OUR WEBSITE: http://www.tmtv.net/shipping.html or contact us and we will email you this important shipping information.

NORMAL ORDER PROCESSING TIME: 7 to 10 business days - on most orders that does not require any repairs or restoration work. Processing time does not include shipping time, weekends or holidays. This depends on the size of your order and how busy the lab is at the time receipt. (RUSH SERVICE is available on specific orders only at additional cost & arrangements must be made before we accept ANY rush orders). Orders may be completed sooner depending on our current work load. If you require your order to be completed by a specific date please let us know and we will try to accommodate you.

DEPOSIT: TMTV Inc. requires that all jobs with a value of $2000 or more must be secured with half payment when the work is ordered.

PAYMENT: We accept CREDIT CARD BY PHONE, and any CREDIT CARD payments ON-LINE by PAYPAL, INTERAC E-Transfer & checks. All payments must be received & cleared before we return your order to you, this includes checks. ALL PRICES LISTED ARE IN CANADIAN DOLLARS. WE DO NOT ACCEPT PRE PAYMENT (OR FULL PAYMENT IN ADVANCE). A deposit is acceptable and may be required for film recovery orders. We DO NOT accept pre-payment or payments by money orders or bank drafts. Canadian & USA exchange rates are provided directly by the credit card companies or through PayPal. TMTV does not provide US/Canadian currency exchange. Payments made by US checks will be accepted at face value and no exchange provided.

QUOTES & LOWEST PRICE GUARANTEE: TMTV will compete with any written quotation offering the same level of service & give you further discounts. Find ANY company in North America that offers lower regular listed prices and the same quality of service on film transfers, video to DVD or audio conversion and we will beat their price. You must supply the quotes by e-mail before sending your order so that we can verify the pricing. If they truly offer equal quality of service at a cheaper regular listed price than we do, we will beat their price. GUARANTEED! (Some service restrictions apply).

100% SATISFACTION GUARANTEE/RETURNS & WARRANTIES. On completion of your order, if for some reason, you're not completely satisfied other than what is listed in our limited liability section, please contact us within 14 days. Restrictions apply to our specialty services for Film Recovery or Film developing. When you receive your order, please inspect it immediately and carefully and make sure everything is to your satisfaction. At TMTV our goal is to ensure you are completely satisfied with your order. If for whatever reason you are dissatisfied with your order please contact us within 14 days so that we can make every effort to correct any issues. Claims for physically damaged or missing items must be received within two (2) business days of receipt of merchandise. Returning media: All returned or exchanged media must be in it's original box or packaging provided when purchased and to include any manuals, cables, cases or accessories. Defective media may be repaired or exchanged at our discretion for the same or manufacture's equivalent model only. NOTE: Returns/warranties will not be accepted after 14 days of receiving your order. If any of the above conditions are not met, TMTV reserves the right to refuse the return. For more information go here: http://www.tmtv.net/payment.html We are not responsible and do not warranty customer supplied media. Any issues with customer supplied media will not be covered by any of our warranties or guarantees and is entirely the responsibility of the client. It is always best to have us supply the media required for your project. Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32) no exceptions. It will be up to the customer to re-format or upload files from the NTFS formatted drive.

LIABILITY While TMTV takes every precaution for the safekeeping and handling of all material delivered to it, we can not assume responsibility for loss of, damage to, said materials from any cause whatsoever. It is the clients responsibility to insure their material before delivery to TMTV.

FILE/DATA STORAGE: We have a maximum 30 day file storage and backup to all "Mastered file formats" were "files" or "data was created or mastered from the customers original material. After 30 days from the date of invoice the files will be deleted unless we are instructed by the customer to hold onto the files/data for a longer period. Data storage fees may apply depending on how long the additional storage is required. If you had "Video to DVD" we do not create backups or store any files from this format. It is important that you have DVD copies made for backups. All original material is returned along with your new masters after transfers or conversion.

STORAGE OF CUSTOMERS MATERIAL: TMTV is not responsible for customers material or data ("files") left at TMTV longer than 30 days after the customers initial order is completed and invoiced. We are also not responsible for any material received at TMTV for a hands-on inspection and quote left longer than 30 days once the hands-on inspection and quote is provided. You have 30 days maximum to make a decision if you want us to proceed with your order or not. If you do not want us to proceed with the order you will be contacted and asked to pay for return shipping. If we cannot locate the customer after 90 days, we will discard the clients original material.

*IMPORTANT NOTICE WHEN PAYING BY CREDIT CARD: When making payments by MasterCard or Visa your statement will show: Paid to; "TMTV.NET" or "Teamwork Media Television Inc." or TMTV News or TMTV Inc.. Your billing address must be the same as the ship-to address and you must provide your CARD NUMBER, EXPIRY DATE, CCV CODE (3 numbers) on the back of the card and FULL NAME which appears on the card, your billing ADDRESS and phone number of your issuing bank which is also located on the back of the card. Once verification is made though VISA or MASTERCARD your order will be returned.

COPYRIGHT: The undersigned hereby warrants that the film/video/photos/slides being presented to TMTV Digital Video Lab Department for transfer is not, to his/her knowledge, protected
by copyright owned by another, or that if the film is protected, the undersigned has obtained the permission of the copyright owner to make copies of the film/video/photos/slides and you have read and understand the above information.

PRINT NAME_________________________________________________________________________ SIGN NAME______________________________________________

You can provide your credit card number by phone when your order is completed or your may provide the information in the space below.

Only MasterCard & Visa accepted. All other credit cards accepted through PayPal

CARD NUMBER:_____________-____________-_____________-______________ EXPIRY DATE:_________________________ CCV CODE__________________________

NAME ON CARD_______________________________________________ SIGNATURE FOR CREDIT CARD VERIFICATION_________________________________________

Issuing banks phone number (this is on the back of your credit card)________________________________________ By signing this submission form you have read and understand the above.

www.tmtv.net Teamwork Media Television Inc. 1980 - 2017 - On-line since 1995 - In business since 1980. This page last updated Feb 12 2017 TMTV's DIGITAL VIDEO LAB DEPARTMENT