leaving your order at any of the drop off locations please specify the order is for TMTV
Video Lab Department.
you bring your order to a Nelson BC drop off location, the counter
person will help you fill out an order form with your contact
information and instructions. (PLEASE INCLUDE NAME, PHONE NUMBER
& E-MAIL) You will receive a receipt with your order number and
TMTV's direct contact information for your reference. Your order will then be picked up and processed
locally by TMTV.
INSTRUCTIONS OR QUOTE:
If you have any further instructions, questions or require a quote
before your order is processed, write these instructions on the
order form under the heading “SPECIAL INSTRUCTIONS” or supply
this information in with your order on a separate piece of paper You may also
contact the lab directly by e-mail or phone.
Once TMTV receives your order, it will be inspected and then
processed. If we have any questions TMTV will contact you directly
processing time through Vogue Photography is 5 business days. Normal processing time through
Camera is 10 business days. Film transfers, audio conversions,
and slide scanning; 10 to 15 business days (depending on the size of
If, you need your order completed by a specific date, please let us
know and we will do our best to accommodate you. RUSH ORDERS
will only be accepted under special circumstances (please call or
e-mail TMTV directly before leaving your order at a drop off
location to make specific date or rush order arrangements).
COMPLETED ORDERS & PAYMENT:
Once your order is completed, it is returned back to the drop off
location. Cash, checks or money orders (made payable to TMTV) are
accepted at the drop off location when you pick up your order.
CREDIT CARD PAYMENT IS NOT ACCEPTED AT THE DROP OFF LOCATIONS:
If you plan to pay by CREDIT CARD or PAYPAL you must contact TMTV
directly to make these payments by phone or on-line BEFORE
PICKING UP YOUR ORDER.
orders submitted to TMTV for processing will be covered by our 100%
satisfaction guarantee. You will receive your TMTV 100% GUARANTEE
CERTIFICATE with your processed order. Please read it immediately
when you receive your order.
TMTV takes every precaution for the safekeeping and handling of all
material delivered to it, we can not assume responsibility for loss
of, damage to, said materials from any cause whatsoever. It is the
clients responsibility to insure their material before delivery to
store hours: 9am to 5:30PM Monday to Saturday, closed Sundays and
KOKANEE CAMERA Store
hours: 10am to 5pm Monday to Friday, closed
HOURS OF OPERATION:
to 5pm. Closed weekends and Canadian & USA holidays.
CANADA AND THE USA SINCE 1980